Rekapitulasi Hasil Survei Kepuasan Masyarakat Semua Jenis Layanan Mei 2025



Waktu Pelaksanaan : Mei 2025
Jumlah Responden : 873 Orang

No Unsur yang Dinilai Rata-rata Nilai(Konversi IKM) Mutu Pelayanan Kinerja
1 Persyaratan Pelayanan 3.42 84.42 B Baik
2 Prosedur Pelayanan 3.38 84.51 B Baik
3 Waktu Pelayanan 3.32 82.96 B Baik
4 Biaya/Tarif Pelayanan 3.74 93.44 A Sangat Baik
5 Produk Pelayanan 3.46 86.46 B Baik
6 Kompetensi Pelaksana 3.38 84.59 B Baik
7 Perilaku / Sikap Petugas 3.43 85.82 B Baik
8 Ketersediaan Sarana Pengaduan 3.92 96.08 A Sangat Baik
9 Kualitas Sapras 3.37 84.31 B Baik
Hasil IKM 3.48 87.04 B Baik

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